Feature Code List: Partner ACS Telephone System

This item was filled under [ Avaya / Lucent, General Questions, Installers ]

System Date (#103) sets the date on the the system.

System Time (#103) changes the time on the the system.

Assigning Lines- Number of Lines (#104) determines the number of outside lines assigned to all system extensions

Transfer Return Rings (#105) programs the number of times a transferred call rings before it returns to an extension

Recall Timer Duration (#107) changes the length of the timed signal, or switchhook flash

Rotary Dialing Timeout (#108) changes the length of the Rotary Dialing Timeout

Outside Conference Denial (#109) determines if users can include more than one outside party in a conference call

Automatic System Answer Delay (#110) specifies the number of times an incoming call should ring before it is answered

Automatic System Answer Button (#111) helps the operator answer calls during busy periods

Direct Extension Dial Delay (#112) specifies the number of times an incoming call should ring before it is answered

Direct Extension Dial Button (#113) permits an outside caller to dial an extension or Hunt Group directly

Outgoing Call Restriction Button (#114) changes the current Outgoing Call Restriction setting for an extension

Wake Up Service Button (#115) makes an intercom call to the target extension at the scheduled time

Ring on Transfer (#119) specifies what callers hear while they are being transferred, music on hold or ringing

Automatic System Answer Mode (#121) determines how the system handles ASA calls after the greeting plays

Caller ID Type (#122) Set this feature for Singapore or USA operation

Backup Programming Automatic(#123) Backup Manual (#124) when active, the system backs up at 02:00 on the first of the month

Restore Programming (#125) reinstate system and telephone programming to the settings saved at the last system backup

Automatic Daylight/Standard Times (#126) automatically updates the system clock for annual Daylight Savings Time

Hold Reminder Tone (#127) sets the time interval at which the system will provide a reminder tone for a call on hold

Dial Mode (#201) identifies individual phone lines as touch-tone or rotary

Hold Disconnect Time (#203) changes the hold disconnect time for an outside line

Automatic System Answer Lines (#204) identifies the lines on which should be answered by Automatic System Answer

Direct Extension Dial Lines (#205) identifies the lines on which incoming calls are to be answered for direct extension dial

Group Call Distribution (#206) allows calls to ring directly into a Hunt Group instead of being answered by the receptionist

Pool Line Assignment (#207) assigns or removes lines from the main and auxiliary pools supported for Hybrid mode

Line Coverage Extension (#208) identifies an extension with a specific line, enabling Call Coverage or VMS Cover

Unique Line Ringing (#209) assigns a ringing pattern to differentiate, by sound, which line is ringing

Line Assignment (#301) assigns the outside lines that are available at an extension

Line Access Restriction (#302) blocks an extension from receiving and/or making outside calls on a specific line

Display Language English/Spanish/French (#303) changes the language in which display messages appear

Automatic Extension Privacy (#304) prevents a user from joining an active call at an extension

Abbreviated Ringing (#305) prevents incoming calls from distracting you when you are busy on another call

Transfer Return Extension (#306) identifies a different return extension for an unanswered call

Forced Account Code Entry (#307) identifies extensions where users must enter an account code before making outside calls

Distinctive Ring (#308) determines whether calls should ring at a phone using a distinctive ringing pattern

Intercom Dial Tone (#309) determines the type of dial tone that the system provides at an extension

Automatic VMS Cover- direct to voice mail (#310) automatically routes an extension’s calls to the Call Answer Service

External Hotline (#311) When the handset of an external hotline is lifted, a predetermined outside number is dialed

Voice Interrupt On Busy (#312) identifies extensions that can receive Voice Interrupt On Busy calls

Line Access Mode (#313) designates extensions for key mode even though the system is configured for Hybrid mode

Pool Extension Assignment (#314) identifies the pools that are assigned to buttons at a pooled extension

Pool Access Restriction (#315) restricts a pooled extension from all lines belonging to a specific pool

Call Waiting (#316) is distinct from the local telephone company’s call waiting feature.

Caller ID Log Answered Calls (#317) helps to track callers’ telephone numbers

Caller ID Call Log Line Association (#318) associates lines with extensions for logging unanswered Caller ID calls

Caller ID Log All Calls (#319) programs one extension to log all calls received at any extension on specific lines

Call Coverage Rings (#116 or #320) defines the number of times call ring before they are sent to the covering extension

VMS Cover Rings (#321) defines the number of times a call rings before it is sent to a user’s voice mailbox

Remote Call Forwarding (#322) allows all calls to be forwarded from your extension to an outside number

Copy Settings (#399)

Outgoing Call Restriction (#401) specifies the types of outgoing calls that can be made on all lines at an extension

Toll Call Prefix (#402) indicates whether users must dial a 0 or 1 before the area code to make a long distance call

System Password (#403) defines a four-digit password to override dialing restrictions

Disallowed Phone Number Lists (#404) specify telephone numbers that users cannot dial

Disallowed List Assignments (#405) assigns up to eight disallowed phone number lists to specific extensions

Emergency Phone Number List (#406) up to 10 telephone numbers that all users can dial regardless of dialing restrictions

Allowed Phone Number Lists (#407) numbers that users can dial regardless of other dialing restrictions

Allowed List Assignments (#408) assign up to eight Allowed Phone Number Lists to a specific extension

Forced Account Code List (#409) ensures that only authorized users with valid account codes can make outside calls

Star Code Dial Delay (#410) forces a delay in Auto Dialed calls so that the system waits until the second dial tone begins

Pickup Group Extensions (#501) assign extensions to a pickup group which can answer ringing calls by dialing the group code

Calling Group Extensions (#502) place extensions in a group that can be called at the same time

Night Service Button (#503) programs Night Service Group user phones to ring immediately

Night Service Group Extensions (#504) assigns extensions to the Night Service Group

Hunt Group Extensions (#505) assign extensions to a Hunt Group where incoming calls search for the first available extension

Fax CNG Detection (#505, Group 8) allows voice calls and fax calls to be received on the same line

VMS Hunt Delay (#506) determines when outside calls should be answered by the Automated Attendant

VMS Hunt Schedule (#507) determines whether outside lines hunt all the time, during day operation or only at night

Fax Machine Extensions (#601) identifies the extensions to which fax machines are connected

Music-On-Hold (#602) activates or deactivates the Music-On-Hold jack on the processor module

Hotline (#603) when a user lifts the handset of the hotline telephone, the alert extension rings

Doorphone Extension (#604 & #605) identifies an extension to which a doorphone is connected

Doorphone Alert Extensions (#606) identifies extensions that are signaled when a doorphone button is pressed

Automated Attendant Extensions (#607) identifies extensions where auto attendants are connected

SMDR Record Type (#608) specifies whether all calls or outgoing calls only are to be included on call reports

SMDR Top of Page (#609) notifies the system that the printer has been aligned to the top of a new page

SMDR Output Format (#610) specifies whether 15 or 24 digits is printed in the Number field on the call report

SMDR Talk Time (#611) indicates whether or not you want to include a Talk field on call reports

Contact Closure Group (#612) specifies which extensions can activate each contact closure/ door buzzer

Contact Closure Operation Type (#613) specifies how long the contact closures remain open when they are activated

Music-On-Hold Volume (#614) select one of seven volume settings for the external music source

Loudspeaker Paging Line (#617) specifies the line jack to which you connected the loudspeaker paging system

System Reset–Programming Saved (#728) resets the system while retaining the currently programmed settings

Remote Administration Password (#730) creates a password for remote or local PC administration of the system

Shoretel Option 155 156

This item was filled under [ General ]

Configuring DHCP for ShoreTel IP Phones

Issue: Need to configure DHCP for IP Phones

Scenario: Need to setup DHCP but don’t know what options to enable

Resolution:

The ShoreTel server provides the IP phones with the latest application software and the
configuration information that enables the IP phone to be automatically added to the
ShoreTel 7.5 system.

The ShoreTel server’s address must be provided to the phone as a vendor-specific DHCP option. ShorePhone-IP100 telephones are preconfigured to look for the ShoreTel server’s address to be specified as Vendor Specific DHCP option 155.
ShorePhone-IP110/115/210/212k/230/530/560/560g telephones are preconfigured to
look for the ShoreTel server’s address to be specified as Vendor Specific DHCP option
156. If these options are not available, the ShoreTel IP phones will use option 66.

To set up DHCP option 155 for ShorePhone-IP100 telephones on a Microsoft DHCP
server:

Step 1 Open DHCP Manager on your Microsoft DHCP server.

Step 2 Right-click the DHCP server, and select Set pre-defined options.

Step 3 Click Add.

Step 4 Set Name to IP Phone Boot Server.

Step 5 Set Data Type to IP address.

Step 6 Set Code to 155 and add a description, if desired.

Step 7 Navigate to the scope options and add option 155.

Step 8 Set the value of option 155 to the IP address of your ShoreWare server.

Step 9 Connect the Ethernet cable to the data jack on the back of the IP
phone.

The phone downloads the latest bootROM and firmware from the
ShoreTel server and in the process, reboots several times. When the
phone displays the date and time, the upgrade process is complete.

To set up DHCP option 156 for ShorePhone-IP110/115/210/212k/230/530/560/560g
telephones on a Microsoft DHCP server:

Step 1 Open DHCP Manager on your Microsoft DHCP server.

Step 2 Right-click the DHCP server, and select Set pre-defined options.

NOTE: If your organization is separated into separate subnets, make sure to select the
proper subnet. For example, if you have a global organization and would like to
configure the DHCP server to deliver the Spanish tones and cadences only to the
IP phones in your office in Spain, you should make sure to select that particular
subnet of users. If you do not specify the subnet, then all phones that boot from
this DHCP server will receive Spanish tones and cadences.

Step 3 Click Add.

Step 4 Set Name to IP Phone Boot Server.

Step 5 Set Data Type to String.

Step 6 Set Code to 156 and add a description, if desired.

Step 7 Navigate to the scope options and add option 156.

Step 8 Set the value of option 156 to:

ftpservers=ip_address, country=n, language=n, layer2tagging=n, vlanid=n

where ip_address equals the IP address of your ShoreWare
Headquarters server.

Refer to Table 9-12 for a list of country codes. Selecting the appropriate
country code ensures that the phone has the proper ring tones and
cadences needed for a particular country.

Refer to Table 9-13 for a list of language codes. Selecting the
appropriate language code ensures that the phone displays the text in
the proper language (e.g. abbreviations for days and months, and
messages indicating that the phone is requesting service or indicating
that service is unavailable).

Code Country Nameab
Check with your system administrator or ShoreTel representative to determine the
level of support for a selected country.
1 United States of America
2 Canada
3 France
4 Italy
5 Germany
6 Spain
7 United Kingdom
8 Australia
9 Hong Kong
10 Malaysia
11 Singapore
12 Brazil
13 Netherlands
14 New Zealand
15 Portugal
16 Ireland
17 Belgium

Step 9 Connect the Ethernet cable into the data jack on the back of the IP
phone.

The phone downloads the latest bootROM and firmware from the
ShoreTel server and in the process, reboots several times. When the
phone displays the date and time, the boot and upgrade process is
complete.

Shoretel IP560g

This item was filled under [ General ]

Shoretel IP560g
 

Shoretel IP560g

 

The phone of choice for telephony-intensive professionals and executive assistants who require Gigabit Ethernet connectivity at the desktop for data-intensive functions, the IP 560g builds on the IP 230g feature set with six line appearances and color-lit line buttons that provide instant call recognition and identification.

Purchase From Online Store

Features


Feature Keys

Transfer
Conference
Hold
Intercom
Redial (History)
Voicemail
Options
Directory


Display

24 character x 7 line display (back lit)
168 x 80 pixels


Speakerphone

Full duplex


Audio Controls

Volume (independent control)
Mute (LED indicator)
Speakerphone (LED indicator)
Headset (LED indicator)


Specifications

MGCP protocol
VLAN, DiffServ/ToS, 5004/UDP QoS, 
G.722, BV-32, BV-16, G.711, G.729a codecs
Built-in 10/100/1000 Ethernet switch
802.3af PoE (standard), or local power (optional)
Class 3 PoE (4.1 W idle / 6.1 W active / 7.5 W max)


Environmental

Humidity : 5-90% relative humidity (non-condensing)

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Shoretel IP565g

This item was filled under [ Shoretel ]

Shoretel IP565g
 

 

Shoretel IP565g

 

ShoreTel’s advanced telephone, the IP 565g provides six line appearances, color-lit line buttons for instant call recognition and identification, a rich backlit color display, and a Bluetooth interface that lets users connect with Bluetooth headset for hands-free calling.

Purchase from online store

Features


Feature Keys

Transfer
Conference
Hold
Intercom
Redial (History)
Voicemail
Options
Directory


Display

320×240 Color (Back lit)


Speakerphone

Full duplex


Audio Controls

Volume (independent control)
Mute (LED indicator)
Speakerphone (LED indicator)
Headset (LED indicator)


Specifications

MGCP protocol
VLAN, DiffServ/ToS, 5004/UDP QoS, 
G.722, BV-32, BV-16, G.711, G.729a codecs
Built-in 10/100/1000 Ethernet switch
802.3af PoE (standard), or local power (optional)
Class 3 PoE (4.2 W idle / 6.3 W active / 8.3 W max)


Environmental

Humidity : 5-90% relative (non-condensing)
Operating temperature : 0-50° C

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ShoreTel IP Phone BB24

This item was filled under [ Shoretel ]

ShoreTel IP Phone BB24
 

Shoretel BB24

 

The ShoreTel IP Phone BB24 programmable button box provides operators and assistants with at-a-glance presence information and fast, one-button feature access. The 24 buttons can be customized to suit the needs of different users. Self-labeling keys eliminate paper labels, saving time while ensuring the accuracy of configuration. The only IP-based device on the market, the BB24 includes an Ethernet switch and provides PoE power forwarding for one downstream device. Up to four devices can be associated with an IP Phone.

Purchase From Online Store

Features


Display

12 character x 14 line display (back lit, grayscale)
80 x 168 pixels


Specifications

MGCP protocol
VLAN, DiffServ/ToS, 5004/udp QoS
Built-in 10/100 ethernet switch
802.3af PoE (standard), or local power (optional)
Class 2 PoE (2.9 W idle / 4.6 W active / 6.5 W max)


Environmental

Humidity : 5-90% relative humidity (non-condensing)
Operating temperature : 0-50° C

Tagged with: [ ]

ShoreTel IP Phone 8000

This item was filled under [ Shoretel ]

ShoreTel IP Phone 8000

Shoretel IP8000

The IP 8000 is a next-generation IP conference phone that is ideal for conference rooms, executive offices, and team or huddle rooms.

 

Purchase From Online Store

Features


Feature Keys

Conference (Local 3- party)


Display

240 x 64 pixels (back lit, grayscale)


Speakerphone

Full duplex


Audio Controls

Volume adjustment keys
Make / End call key
Mute and Redial keys
Conference key


Specifications

SIP protocol (RFC 3261, RFC 3264, RFC 2833)
G.711u/a, G.722, G.729a codecs
802.3af PoE (standard), or local power (optional)
Class 3 PoE (4.3 W idle / 8.2 W max)


Environmental

Humidity : 10-85% relative humidity (non-condensing)
Operating temperature : 0-40° C

Tagged with: [ ]